***** reported on my account case

I opened an account just a few days ago and I'm already experiencing bad service. I'm so disappointed, my account was reported for ***** and the person who made a transaction to my account on the date they game me did not report any ***** against my account. I sent an email with proof of payment and the required details and still no response. Tymebank I really thought you were different. My account is of an everyday use, what about my money in there??? Please remove the hold status as soon as you can, I am really disappointed!!!!!