***** reported case still not resolved after 2 months!

I logged a ***** case on the 24th of January and to date I have not been assisted with any resolution on it. I called to follow up on the 27th February after they said I would receive feedback by the 21st and I did not. On that call I was transferred to the ***** department, who said that it should take 31 working days from the date I logged the ***** report before I can get feedback, and that I should expect it on or before the 10th of March (with the 10th of March being the 31 day mark). Today is the 25th of March and I still have not had any feedback. Just got off 2 calls with the customer service team - the first , after taking forever to authenticate me, was supposed to transfer me to the ***** department but instead ended the call with a survey on her service rating. The second agent transferred me to *****, only for me to wait on the telephonic queue for more than 30 minutes without any assistance and without moving up the queue.

I thought Tyme Bank had better service than this, especially for a ***** case! The urgency and sensitivity of a ***** case is not upheld at Tyme Bank, I warn everyone to beware if you are banking with Tyme Bank! ***** can occur in your account, and if it does you can trust that they will not help you or provide you with updates/feedback. Pathetic, pathetic and very disappointing service!