Refusing access to my account!

Refusing service to me. Refusing to allow me to access my account via the internet banking service. Tried to reset the password, and is actively blocking me from resetting my password, and reenabling the service. Are actively trying to force me to use a mobile application, that I do not want, and do not trust, in order to gain access to the account. Will be closing the account on what is now a joke of a bank in my eyes now.