Refuse to sort a customer complaint and are refusing to contact me

2 weeks ago the banking app stopped working. This led me to try my internet banking. here half of my functionality was taken away, i called Tymebank and after 47 minutes the call got answerred anmd summarily put down, I tried Social media to ge assistance only to almost get ****med. so called Tymebank representative took my phone off from my bank account and tried to enroll their handset... i was watching and luckily saw what was happening and stopped it right there.... now Tymebank refuses to answer me and my internet banking is still not able to do what it used to(insrtan payments etc. So now i have 5 issues... WHY CAN'T TYMEBANK ANSWER THE PHONE? WHY DOES THE APP NOT WORK?? WHY IS THERE NO PROPER SUPPORT? WHY IS MY INTERNET BANKING NOT WORKING? WHY DO YOU PUT THE PHONE DOWN ON PEOPLE THAT HOLD ON FOR 45 MINS PLUS? NEXT STEP IS BANKING OMBUDSMAN Thank you for breaking a decent bak........