Refund not reflecting back in my bank account after more than 30 days.

I have been refunded by Google play on the 5 February 2022. Untill now the money they refunded is not back in my bank account. If I call customer care I have to hold to get to an consultant for more than half an hour. Should they ever answer I am told I have to wait for 30 days to get the money back in my account and they cut me off. It has been more than 30 days already. I would not suggest to anyone to open an account with tymebank