Refund not received

There is zero feedback or communication. I received emails from this team on saturday stating the would contact me within 24 hours. I have not heard anything. Since then I need to reach out When I need to chase my funds and my refund. It's been 5 days and nothing.

How long will this process take i was advised 5 days and i would have my refund in my account. Today is day 5. these documents were shared last week already

Which will be When? Youngish advised 5 days turn around timwnita been 5 days total

I have submitted all the case documents requested by the bank. Tymebank advised 5 working days for the refund and inhale received absolutely nothing. No feedback no refund what is going on

Again zero response zero feedback zero everythinf

This is unacceptable. Nedbank confirm the funds are there and the account is frozen. Not to mention that Tymebank advised 3 - 5 working days for it to be concluded and the refund processed. Today is the 6th working day and I have to chase for feedback. I will be reporting this matter to the Ombudsmans as this is ridiculous

I was advised in Monday that my refund woukd be in my account with in 48 hours I am still waiting and there is zero feedback or calls from Tyme bank

I need urgent feedback

Hi

I have on recording your agent confirming 24 - 48 hours. I will be more than happy and willing to share the recording with you and your management as well as the ombudsman since you guys constantly deny committing to timelines.

Please let me know when where I can send the said recording please ensure to share your management details as well so they can be made aware of how their staff commits to timeliness and promises clients results but can never deliver on anything they say.

Having said that I suggest you fact check before making claims about things your agent committed to, the fact you guys do not communicate internally has nothing to do with the client. From the very beginning Tymebank made commitments amd has not honored a single one.... and all you guys can say is out of our hands. This is the worse client service in the history of client service.

Please not that the recording of your agent confirming and committing to 24 - 48 hours has been shared with the ombudsman. Please share the relevant email address for Tymebank aswell as their mangers where I can share this file as well o woll be sire to include the case number given but the ombudsmans

As expected nothing to say now correct???

Have the manger or supervisor call me as a matter if urgency.

Please provide the email address if the relevant managers as well as one where I can share the ca recording where tour agent confirmed. Unfortunately I am not able to attach it to this thread