REF: C-21807

I am not happy with tymebank's "urgency" in customer complaints.

My initial query started on the 3rd of March as per below, I followed up with a complaint on the 5th and an acknowledgement was received with a promise to provide an update or resolution by the 12 March.

Upon seeing there is no update/feedback, I made a follow up call yesterday and was advised the day has not ended and I will receive an update by close of business. Following that I then received an email only to be advised the matter has been escalated to the "Management of the respective department" ONLY after I have called on the set day for feedback.

Furthermore, the email received is not even personalised and seem like an auto response for delays

***/9261/842627 - Outstanding ***/9261/843570 - Outstanding ***/9261/845004 - Reversed sametime ***/9261/845197 - Outstanding