Really unprofessional

My son open a new account. R40 000 was deposit into that account then the bank block the account. After several calls for 3 days this was not resolved. They said they need proof from the person that deposit the money. What the heck. Now they send me an SMS that said this matter will be resolved by 6 May. How must he pay for things now, buy supplies, ect. He move to Thymebank because the rates are cheap. But looks like you get what you paid for. He is really not impressed with Thymebank.