RE Grievance letter

To whom it may concern

On the 8th October 2021 i reported the below up to date i have not received a feed back from the bank.Kindly come back to me urgently.

I would like to report *****. Kindly note that the Tyme bank card was put in to my wallet how I do not know and when I was doing the transaction I was not aware that the card was not mine because I know I own one tyme bank card I guess it is was ***** .I called on the 8th October 2021 and spoke to Vatiswa Masiza who told me that she cannot help me and I should contact my bank where I did my transfer. I asked her if is the a way to block the transaction from any withdrawals and she said no she cant assist me I should speck to my bank where I had done a transaction. I would like to be assisted with getting my money as it is a lot of money. SD Molefi cannot withdrew what does not belong to him. He or she should have notified the bank that he does not know anything about R5000.00 Rand’s below details where I hand sent the money into a wrong account. Today I spoke to Ulandi who was helpful with the information should there be a position in management kindly consider her as she knows how to communicate and helps clients. I would like tyme bank to help me get my money from SD Molefi urgently as it is my rent money for two months. See below details of the account I errorly sent R5000.00 to SD Molefi ***. I have attached the card for SD Molefi.Your prompt response will be appreciated.