R70 expiring card replacement fee to be refunded

I've been with Tymbank for a while but this time around I'm very disappointed about it , they've sent me z message that my card will expire in 90 days I should get a new card . They mentioned that a R70 replacement fee will be charged but it will be reversed in 7 working days . I then went to Phola Mall TFG on the 5th September 2025 I was assisted by Tymback consultant to get a new card . Today as I write this review 24th September 2025 nothing has been refunded on my account . I wrote an email on 19th September 2025 complaining, I since received an automated email saying they will get back to me within 24hours of working days nothing so far . May you kindly assist me in this matter I need that replacement fee to be refunded because I had my old card with me and you also sent me SMS and email to go replace the card as it was about to expire