R2000 ****** from my Account!

I have had repeated problems transacting using my card with the bank - the last time was last week where all transactions failed. More importantly... On 13 April I spoke to their call centre. They said that the failed withdrawals were due to technical problems that you were having with your system. When my card kept getting declined I subsequently went to 2 ATM’s in an attempt to withdraw cash. Both completed the transaction but NO CASH WAS DISPENSED from the ATM.

SO, I"M R2000 down, gone - the call centre confirmed that the amounts deducted would be reimbursed into my account within 24 hours. This has never happened.