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Ashwyn L
1 reviews | Active since Jun 2019
18 Mar 2026, 11:49
R100.00 CHARGE FOR EXPIRED CARD
I was charged R100.00 card replacement fee while I was advised by the Tyme Bank Ambassador that I will not be charged as the card has expired and I received emails from the bank stating that I should get a new card replaced.
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Replies (2)
GoTyme Bank | Formerly TymeBank's replyOfficial
18 Mar 2026, 11:53Good day Ashwyn,
Thank you for bringing this matter to our attention.
We apologize for the experience this has caused. Please note that we are investigating the issue and will reach out to you shortly.
Kind Regards,
GoTyme Bank | Formerly TymeBank
Thank you for bringing this matter to our attention.
We apologize for the experience this has caused. Please note that we are investigating the issue and will reach out to you shortly.
Kind Regards,
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply18 Mar 2026, 11:53
Official
Good day Ashwyn,
Thank you for bringing this matter to our attention.
We apologize for the experience this has caused. Please note that we are investigating the issue and will reach out to you shortly.
Kind Regards,
GoTyme Bank | Formerly TymeBank
Thank you for bringing this matter to our attention.
We apologize for the experience this has caused. Please note that we are investigating the issue and will reach out to you shortly.
Kind Regards,
GoTyme Bank | Formerly TymeBank
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Ashwyn L's updateReviewer Update
18 Mar 2026, 13:47I was promised a call back in 30 minutes it’s almost an hour still no telephonic call,
Emails sent from you doesn’t help me I need to speak to a human not automated systems. When is Yibanathi Sizani going to contact me as my case has been assigned to him/her?
Emails sent from you doesn’t help me I need to speak to a human not automated systems. When is Yibanathi Sizani going to contact me as my case has been assigned to him/her?
AL
Ashwyn L's update18 Mar 2026, 13:47
Reviewer Update
I was promised a call back in 30 minutes it’s almost an hour still no telephonic call,
Emails sent from you doesn’t help me I need to speak to a human not automated systems. When is Yibanathi Sizani going to contact me as my case has been assigned to him/her?
Emails sent from you doesn’t help me I need to speak to a human not automated systems. When is Yibanathi Sizani going to contact me as my case has been assigned to him/her?