PE
Paulston E
1 reviews | Active since Jun 2019
02 Nov 2022, 10:39
r
Tyme Bank experienced technical difficulties on Saturday, resulting in a transaction processed on my side twice. However the 3rd party did not receive the funds, albeit my account was reduced by the funds. Logged a call...but no response form Tyme Bank. Only received sms with reference number, and stating matter will be attended to within 48 hours. Well TYME BANK, its been 96 hours hours , and you've gone QUIET !!!!!!!!!!! Terrible customer service
Helpful (0)
Replies (4)0
Replies (4)
GoTyme Bank | Formerly TymeBank's replyOfficial
02 Nov 2022, 12:51Hi Paul, did you get a case number for the incident? The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply02 Nov 2022, 12:51
Official
Hi Paul, did you get a case number for the incident? The TymeBank Team
PE
Paulston E's updateReviewer Update
02 Nov 2022, 12:55i indeed have a case number... but the time indicated on it..has been exceeded. Also...after numerous phone calls, and monies wasted to contact Tyme Bank..still nothing.
I am disgusted at the service levels..to say the least!!!!!
I am disgusted at the service levels..to say the least!!!!!
PE
Paulston E's update02 Nov 2022, 12:55
Reviewer Update
i indeed have a case number... but the time indicated on it..has been exceeded. Also...after numerous phone calls, and monies wasted to contact Tyme Bank..still nothing.
I am disgusted at the service levels..to say the least!!!!!
I am disgusted at the service levels..to say the least!!!!!
PE
Paulston E's updateReviewer Update
02 Nov 2022, 12:58Furthermore...on the Tymebank app, i have two balances that shows, with the one correct, and the other incorrect(ie...reflecting the erroneous transactions deducted)
This in itself is confusing.
I have spoken to 4 agents already...and all i get ....is a case number with a 48 hour time limit, which has been exceeded now by 53 hours already!!!!!!!!!!!!!!!!!!!!!!!!!
This in itself is confusing.
I have spoken to 4 agents already...and all i get ....is a case number with a 48 hour time limit, which has been exceeded now by 53 hours already!!!!!!!!!!!!!!!!!!!!!!!!!
PE
Paulston E's update02 Nov 2022, 12:58
Reviewer Update
Furthermore...on the Tymebank app, i have two balances that shows, with the one correct, and the other incorrect(ie...reflecting the erroneous transactions deducted)
This in itself is confusing.
I have spoken to 4 agents already...and all i get ....is a case number with a 48 hour time limit, which has been exceeded now by 53 hours already!!!!!!!!!!!!!!!!!!!!!!!!!
This in itself is confusing.
I have spoken to 4 agents already...and all i get ....is a case number with a 48 hour time limit, which has been exceeded now by 53 hours already!!!!!!!!!!!!!!!!!!!!!!!!!
GoTyme Bank | Formerly TymeBank's replyOfficial
03 Nov 2022, 15:16please provide us with a Case number.
GoTyme Bank | Formerly TymeBank's reply03 Nov 2022, 15:16
Official
please provide us with a Case number.