QUERY UNRESOLVED

I recently made an immediate payment to Valr through Tymbank, it was on Friday the 1st of November 2024 around 09:00 am, it didn't come through so I assumed it must be the network, however on Monday the 4th of November 2024 I enquired about my immediate transaction of which a query was locked in an automated email was sent that I would be responded to within 24 hours. Of which it wasn't the case, I spoke to 2x consultants, of which one told me a call was locked in at Standard bank to trace where my funds are. Due to frustration I sent another email enquiring about the email that was not responded to by customer care. I requested an explanation what, how and why my immediate Payment was not coming through, instead I received sms that mentioned the query has been resolved and my funds are in my Valr account, The sad part is I used the same reference number twice before using normal EFT but the 3rd time I used immediate Payment, boom my funds go MIA, and am getting no satisfying answers, even right now as I type this review, I still haven't received any funds in my account yet I am told my funds are in my account. I feel so mistreated as a customer.

Unhappy customer