ZS
Zininzi S
1 reviews | Active since Jul 2017
01 Feb 2023, 08:00
****py service
Woke up yesterday and tried to transact since I’m in the process of building at home and was told there’s a debit hold on my account. TymeBank has my number and email address but no communique was sent to inform me of this. I called customer care cause now I can’t do anything, umsebenzi umile ekhaya and they told me to wait for a call from one of their consultants.
Why wasn’t I informed of the hold over my account and what’s causing it? How do we know now if our monies are safe with this bank considering there’s no physical office but we have to wait for them to make contact regarding our monies. This is ****py and unacceptable
Helpful (0)
Replies (2)0
Replies (2)ZS
Zininzi S's updateReviewer Update
01 Feb 2023, 14:10I called TymeBank again soon after publishing this review and after about three times trying because the first guy dropped the call on me, the second one kept muting the call on his side then said my line was cutting when I had full service.. to the lady who said I’d called the wrong dept when I tried again the third time then put me through to the ***** dept when I reminded her that’s what they voice what what said they were obligated to do if I went through to the wrong one… someone finally helped me.
I’m grateful to that gentleman, pity I didn’t really get his name because I had run out of patience. TymeBank has no business freezing people’s account and then not communicating this with the customer
I’m grateful to that gentleman, pity I didn’t really get his name because I had run out of patience. TymeBank has no business freezing people’s account and then not communicating this with the customer
ZS
Zininzi S's update01 Feb 2023, 14:10
Reviewer Update
I called TymeBank again soon after publishing this review and after about three times trying because the first guy dropped the call on me, the second one kept muting the call on his side then said my line was cutting when I had full service.. to the lady who said I’d called the wrong dept when I tried again the third time then put me through to the ***** dept when I reminded her that’s what they voice what what said they were obligated to do if I went through to the wrong one… someone finally helped me.
I’m grateful to that gentleman, pity I didn’t really get his name because I had run out of patience. TymeBank has no business freezing people’s account and then not communicating this with the customer
I’m grateful to that gentleman, pity I didn’t really get his name because I had run out of patience. TymeBank has no business freezing people’s account and then not communicating this with the customer
GoTyme Bank | Formerly TymeBank's replyOfficial
01 Feb 2023, 19:50Hi Zininzi, we're pleased to hear you're sorted and sincerely apologise for the inconvenience caused and for that experience.
GoTyme Bank | Formerly TymeBank's reply01 Feb 2023, 19:50
Official
Hi Zininzi, we're pleased to hear you're sorted and sincerely apologise for the inconvenience caused and for that experience.