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Nhlonipho N
1 reviews | Active since Nov 2013
07 Jun 2025, 19:38
Purchase refund
On 1 June 2025 I had a purchase R6000 refunded by the merchant using the card machine, successfully. I was told to wait 24 hours for the funds to reflect on my account. Nothing happened I emailed tymebank the proof of refund obtained from the merchant and they promised to investigate. I was given a case ID, On June I got an sms to get in touch with Tymebank of which I immediately called them, only to be told they are still investigating and was given a second case ID and told to wait until the 17th of June for feedback. All the refund proof was submitted timeously. Now they are failing to allocate my money
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GoTyme Bank | Formerly TymeBank's replyOfficial
08 Jun 2025, 09:13Hi Nhlonipho,
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
GoTyme Bank | Formerly TymeBank's reply08 Jun 2025, 09:13
Official
Hi Nhlonipho,
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.