promising a refund then refusing the refund again

This is a follow on my previous complaint. i approached the ombudsman regarding the ********** withdrawal of R4000 that was made from my account. They have emailed Tyme Bank, on tuesday that passed, i received a message via their webchat agents, they advised that my refund was processed and will be in my account today which is thursday and to no surprise no money was paid to my account. i phoned the ***** department and they asked me to send them proof of this and i did email it to ***, i phoned back again and the agent placed me on hold for 35minutes and my airtime went, then i purchased more airtime and again another 35 minutes passed and this time the agent put down the phone. i called in again and asked them to call me back and transfer through to the ***** team, which mpho done and yet again the same result, i had to reconfirming my details and go again through some questions and answers then placed on hold again for 45minutes. and then the call was dropped and received a louzy email stating they will give feedback to the ombudsman and not to me. This is Tyme Bank for you. They are also refusing to refund me after promising they will. This is totally *********, unprofessional and theft.

I have said i will not rest till my money is paid even if it means i must take this to an attorney, but this time i will be suing this bank and they will incurr the cost of the legal fees i am going to incur. This is not right and like my previous review, i am surely not going to receive feedback or if i am lucky i will get a copy and paste response from them.