Poorest Customer Service

On 29/11/2019 I EFT was done into my TymeBank account. The money deposited never reflected in my account. When businesses open in 2020 I contacted the party who did the transfer and they provided me with proof of payment which I send to TymeBank when I queried why I never received the money. Their auto-response email stated that they would reply to my query within 24hours. It has now been more than 48hours in which TymeBank has failed to respond to my complaint both via email or on twitter where I have also sent them my complaint.