Poor Tymebank service regarding chargeback CD-246012

Another month of fighting for my refund and assistance from Tymebank. Even the name change will not guarantee you a good service...sad! I logged a dispute and opened a second case with Tymebank regarding a transaction that went off on my account of R 2009.99. I have been sent from pillar to post by both the merchant and the Tymebank card services who never replies to an email. This is also the second hellopeter complaint I am laying. I was contacted after the first complaint but no responses on email after that with everyone saying they will escalate my issue whenever I call. The merchant is also saying for the second time that they issued the refund and I should speak to my payment provider. This issue has been going on since the 14th January. This is the mail i received today 31 March from the Merchant after not entertaining them for a few weeks as I believed the bank I bank with was handling it only for them to now say I should go back to the merchant.

*** 2:24 PM (1 hour ago) to me

Hello, We sincerely apologize for the delay and thank you for your patience. After checking with the relevant team, we can confirm that the refund has been processed following the chargeback cancellation. Kindly check with your payment provider for the status, as processing times may vary. We truly appreciate your understanding and patience throughout this process. Sincerely, Pippit Support Team

@Tymebank please can you assist. I reinstated the dispute and again being sent from pillar to post. Can someone from your cardservices ghost department reply.