Poor support facilities

1. Poor support system and facilities a.)I ran out of airtime worth R100 because I was on hold. The call centre is unreachable, I tried multiples times. b.) The website is pathetic t say the least because I can't download a statement online. c.) The app is useless for transactions d.) I can't buy electricity online! WHY be digital if most of my essential needs can't be met without involving a person? I wrote a 5 star review after I signed up because that process was seamless and saving is great BUT daily transactions with you guys are too much of a hassle, I was planning on switching banks, but NO I can't you are pathetic in providing support. I will only save my money with you for the good interest. I can't believe how much I raved about you and told everyone including strangers about this bank. I am utterly disappointed!