Poor services. ****s, ****s, ********

I am disgusted by how my ***** case reported in June 2026 was handled. I do follow ups every week and given empty promises. They confirm to have secured some funds to be returned into my account within two to five days from June till todate. Recently the investigator asks if I sent the *** and affidavit. Then what was he investigating all along if the vital information was not sent to them. Funds secured were confirmed two and a half months ago, and later he wants to know if I submitted information that kick starts the investigation. I am disgusted by this bank. I have heard many cases like mine from friends and acquaintances but never thought that I will be part of that stats one day. I am so frustrated. I dont know whether they want me to give up on the R3000 they say they secured out of R20000 lost to "their ********". What should I say? Their agents admit that this matter should have been solved long time ago but the indemnity form was not sent to the bank to which my money was transferred to during the ****. All they give me is apology apology apology..... wait for two days your money will be in your bank account. Yhoooo!!!! shame shame on you Gotyme bank!!!! I rather go back to the old big banks, I never knew that this was the biggest mistake I made by joining this "newcomer heaven and earth empty promises bank".