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barrynell B

1 reviews | Active since Apr 2017

02 Aug 2024, 16:37

Poor service Tymebank

There was an off s**** irregulat transaction that took place on my account on 28 April 2024. I immeduately informed Tymebank and got a ref no. Ive been contacting Tymebank weekly for the past three months and no feed back ,very poor service from them , they either drop my phone calls or say they putting me through to ***** Department , passing the buck, but still nobody assists.

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Replies (4)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply02 Aug 2024, 16:45
Official
Hi Barry, thanks for getting in touch. We sincerely apologize for any inconvenience caused. Do you have a case number so that we can follow up with our team?
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barrynell B's update02 Aug 2024, 16:51
Reviewer Update
I have two numbers not sure which is right :
IDUCS89216
GFD154332
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply05 Aug 2024, 11:19
Official
Thank you. Our team will be in touch. 
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barrynell B's update12 Sept 2024, 22:07
Reviewer Update
Its more than a month that has passed and iam still waiting for Tymebank to contact me , this matter has been dragging on since April 24 when an off s**** transaction took place on my account which i did not authorise .