POOR SERVICE TYMEBANK CALL CENTRE

ON 2024-05-03 AT ABOUT 12:30 I PHONED TYME BANK CALL CENTRE TO REQUEST A BANK STATEMENT TO BE SENT TO MY EMAIL .THE ACCOUNT HOLDER IS MY WIFE WHO HAS PARKINSONS AND SEEING SHE IS ON SUCH A STATE HAS GIVEN ME POWER OF ATTORNEY TO ACT ON HER BEHALF..I DID EXPLAIN THE CALL CENTRE AGENT THAT I AM NOT THE ACCOUNT HOLDER I DID INFORM HER OF MY WIFES CONDITION AND THAT SHE HAD GIVEN ME PERMISSION TO REQUEST A STATEMENT AND MY WIFE WAS SEATED NEXT TO ME.I ALSO DID BRING IT TO HER ATTENTION THAT SHE WAS HIGHLY DISORIENRATED DUE TO MEDICATION SHE HAD CONSUMED FOR HER CONDITION. THE AGENT INSISTED ON SPEAKING TO MY WIFE DESPITE ME EXPLAINING HER THAT ABOUT HER CONDITION. I THEN HANDED THE PHONE OVER TO MY WIFE AND THE AGENT ASKED MY WIFE FOR HER ID NO.IN A STATE OF CONFUSION SHE HAD MIXED UP THE DIGITS TO WHICH I CORRECTED HER TO PROVIDE THE CORRECT NUMBER .THE PHONE WAS ON SPEAKER SO I WAS ABLE TO HEAR THE CONVERSATION. THE CALL CENTRE AGENT BECAME VERY AGITATED AND ASKED MY WIFE TO INFORM ME TO STOP INTERFERING.SHE THEN PROCEEDED TO ASK MY WIFE A FEW SECURITY QUESTIONS TO WHICH SHE ANSWERED INCORRECTLY AND I ONCE AGAIN CORRECTED HER IN THE BACKGROUND.ONCCE AGAIN THIS ANGERED THE AGENT AND SHE REQUESTED TO SPEAK TO ME.I THEN SPOKE TO HER AND FOR THE SECOND TIME INFORMED HER OF MY WIFES SITUATION. INSTEAD OF BEING SYMPETATHIC TOWARDS THE SITUATION SHE BECAME VERY RUDE TO ME AND WOULD, NT LISTEN FURTHER BUT INSISTED ON SPEAKING TO MY WIFE WHO WAS BY THIS TIME STILL DISPLAYING SYMPTOMS OF CONFUSION DUE TO THE MEDICATION. I DID HOWEVER PUT HER BACK ON THE PHONE AND SHE WAS LIKE INTERROGATED WITH FURTHER SECURITY QUESTIONS WHICH SHE HAD FAILED TO GIVE CORRECT ANSWERS.AT THE END OF THE CONVERSATION SHE WAS INFORMED THAT SHE CANNOT BE HELPED DUE TO FAILING THE SECURITY QUESTIONS.WE SPENT A TOTAL OF 20 MINUTES ON THE PHONE FOR A SIMPLE BANK STATEMENT.MY WIFE IS 63YEARS OLD AND SUFFERS MEMORY LOSS.SHE DID NOT DESRVE TO BE TRAUMATIZED BY THE CALL CENTRE AGENT AND FURTHER I AM A RESPECTED PERSON IN MY COMMUNITY BUT WAS DISRESPECTED BY A CALL CENTRE AGENT.PLEASE CATCH A WAKE UP CALL AND TALK TO PEOPLE WITH RESPECT AND DIGNITY BECAUSE YOU DONT KNOW WHO YOU HAVE SPOKEN TO DO RUDELY