Poor service system from *****/payment department

Poor service from TymeBank. Since we're unable to do reversals on the app I called within 30min of transferring funds to Nedbank. I was given a case number on the 30th. Later that week I was told that my case was unsuccessful I should call Nedbank. I had enquired with them and they referred me back to TymeBank to find out why exactly my case was unsuccessful. I am busy dealing with Nedbank which TymeBank said I should enquire about my funds for my own with Nedbank. Now they were sent an indemnity to attend to on the 7th already and they still haven't got back to Nedbank. Till this day I keep on calling TymeBank to respond to Nedbank so that I can get my money reversed still they fail to do their job. I'm so disappointed all they care about is what they will charge you whether or not the funds were successfully reversed or not. I'd like to believe that somebody is not doing their job nor prioritizing their clients. I spoke with Mamelo on the 14th afternoon she assured me that in 24hours I will receive a response from the payment department still I haven't got feedback.