Poor service provided and lack of consistency within your call center agents...

So I have an issue with a Debi check that was never accepted but the money goes off since August. I called the customer service and I was assisted with a reversal which took about 3 to 4 business days from the date of the case being logged and I applaud the agent who helped me cause she knew her story and her job, last month debit order went off again on the 25th called the agent on the 25th and the lady I spoke to now was clueless to her work, she promised to call me but never did and I had to call the call center back, it was then confirmed that the case was escalated and it's a turn around time of 3 to 4 business days.... I waited and eventually called on the 4th and another lady agent adv me debit order has been approved for reversal I just need to wait for payment.. Today I called and a guy agent answered and told me he couldn't even pick up my call from 4th I was like really and he now escalated it to ***** apparently... Kanti why is your service not uniformed, I wish I got the first agent from August who helped me beautifully and deserves the recognition and it's a pity I don't know her name.... Guys I want my money cause as a bank u letting me down big time cause I never accepted that debit check, its Been escalated from the 26th till today???? That is nonsense shame and Mina I want this resolved by close of business tomorrow. I'm honestly planning to move my salary and close my account cause clearly I'm just a number and not a valuable client...im expectinf to be called or emailed regarding this cause your agents cannot do what is required to them.