1 reviews | Active since Apr 2024
Poor service loans department
The service I experienced with tyme bank has been very poor to say the least. I took a personal loan on the 4th of December 2025, which I settled on the 6th of December 2025. However they still trying to debit the account. For the past week tyme Bank has attempted to deduct my account everyday which is outrageous. Why is the debit order still in place . My other debit orders can't go off now as tyme bank will take the money first. I have sent an email to customer service and even called in to report this matter more than a week ago and I am yet to be assisted. I sent an email to the complaints department they did not even reply or sent an auto reply. I even called in again today seems the matter was never escalated even though I had called in before. I asked the consultant to submit the complaint for me as she said the debit order cannot be stopped. I am really not happy with the service from tyme bank. Once this matter is resolved I am closing the account and moving banks.
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience you have experienced.We understand your concern regarding the debit order that continued after your personal loan was settled on 6 December 2025. We appreciate you taking the time to report this and regret that your earlier queries were not resolved as promptly as expected.Please be assured that your complaint has now been formally escalated for urgent investigation. Our relevant team is currently reviewing the status of the debit order to ensure it is addressed and that no further debit attempts are made. We will also investigate why your previous reports were not actioned timeously.We understand how disruptive this situation has been, particularly where it has affected your other debit orders, and we truly regret the impact this has had on you.We will provide you with feedback as soon as the investigation is concluded. Thank you for your patience while we work to resolve this matter.
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience you have experienced.We understand your concern regarding the debit order that continued after your personal loan was settled on 6 December 2025. We appreciate you taking the time to report this and regret that your earlier queries were not resolved as promptly as expected.Please be assured that your complaint has now been formally escalated for urgent investigation. Our relevant team is currently reviewing the status of the debit order to ensure it is addressed and that no further debit attempts are made. We will also investigate why your previous reports were not actioned timeously.We understand how disruptive this situation has been, particularly where it has affected your other debit orders, and we truly regret the impact this has had on you.We will provide you with feedback as soon as the investigation is concluded. Thank you for your patience while we work to resolve this matter.