Poor service... increase of limits, use of App

TymeBank thinks they are very clever to say that they are a fully digital bank. I want to increase my limits... do you know how they want to verify that it is me? I need to take a selfie and then through artificial intelligence they try to link it up with your ID photo that is supposed to be on Home Affairs system! How rediculouse!! My ID was issued 30 years ago, what is the probability firstly that my photo is on their system and secondly I definetly don't look like I looked 30 years ago! What an inefficient way of verifying authenticity!!

Now I am struggling just to get TymeBanks assistance as the Kiosk cannot even perform this function. How pathetic and in the meantime I have money that was paid over that is now lying who knows where because it cannot come into my account because the amount is higher than the limit.

Honestle South Africa is not ready for a digital bank....their service is pathetic!!!