Poor Service from ***** Department

I am incredibly disappointed and frustrated with the Tyme Bank ***** Department and their poor customer service. I've been in contact with them about my *****ulent case since April 5, 2024, when money was withdrawn from my account and sent to Discovery Bank, I've waited nearly two months without any communication regarding my case from Tyme Bank. I've made multiple calls to their customer care number to get updates still no update up until now. No calls have been made to update me; I've had to keep making calls to the customer care number and still no update. It's unthinkable that I've lost around R20K, and Tyme Bank don't even show any remorse or take my case seriously. On the 9th of April they have just sent me a message to say my case has been resolved and has been declined and that I should contact them for more information and when I called they told me they need supporting documents such Police case number & affidavit and certified copies which I did send it to them and still no feedback up until now still no update or feedback given up until now. The payments were made from my Tyme Bank account by the *****sters. This seems to indicate that our money with Tyme Bank isn't safe. Now I understand why people choose more prominent banks for security. Each time I contact them, there's another excuse and a promise that someone will return my call. I've expended hundreds of rands on airtime and heard nothing. I sincerely regret choosing this bank.