Poor service for SASSA erdely people grant

My dad is a pensioner @ 82 years old. We struggled the whole day to get his card and therefore withdraw his pension money...

I went to 2 kioskto try get help, his fingerprints are a problem, called the call centre numerous times, there is one lady that tried to assist but due to bad network where my father stays we could not receive reset his details via sms. When i got to a good reception area, he could not hear the lady on the call as he is an 82 year old man.

This is really fraustrating. I get that people ***** old peoples money but surely there should be a way that tyme bank can understand that people of age struggle with hearing, finger prints and getting around.

SASSA policy needs to change with time bank. Now I have to try get my dad money so that he get buy groceries. POOR CONSIDERATION FOR THE ELDERLY. i called until my R150 airtime finished and no one cared to call me bank.