Poor service

I made a payment to an incorrect account and was told that their team would try to recover the funds however, they cannot confirm if the incorrect account was active or not. When I called back for an update, I was told that the team is trying to get hold of ther person who received the money and that if they failed to get hold of them, I wouldn't get my money back. Frustrating to say the least because banks should have systems in place to assist in such situations without having to wait for the other person to take their calls. If this person chooses not to answer their calls, they will just close the case and continue with their lives. Very dissatisfied with the feedback provided