PN
Phumeza N

1 reviews | Active since Jun 2019

05 Nov 2021, 16:21

Poor service

I'm so fustrated and disappointed with this bank my account is on hold I can't do anything I called the call centre for more than 3 times with no luck I'm only been told someone at the back office will call you back only this I get Is a closed ticket with no feedback no one is bothering to reply on my emails or get back to me I'm so fustrated and disappointed

0
Replies (13)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply09 Nov 2021, 19:58
Official
Hi Phumeza, thank you for bringing this to our attention and we apologise for your experience. We'll follow up on the issue and get back to you with the feedback. The TymeBank Team 
PN
Phumeza N's update11 Nov 2021, 16:03
Reviewer Update
  • Im still waiting for your feedback Tyme bank ***
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply15 Nov 2021, 15:59
Official
 We'll follow up on the issue and get back to you with the feedback. The TymeBank Team 
PN
Phumeza N's update15 Nov 2021, 16:18
Reviewer Update
I have been waiting since the 05 of November I'm so fustrated
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply15 Nov 2021, 16:20
Official
Apologies for the delay. We on it.
PN
Phumeza N's update17 Nov 2021, 09:20
Reviewer Update
Tyme Bank can you please help me access my money please is this so difficult to assist on I want to use my money pleaseeeee!!!
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply17 Nov 2021, 09:25
Official
We'll follow up on the issue and get back to you with the feedback. The TymeBank Team 
PN
Phumeza N's update17 Nov 2021, 14:11
Reviewer Update
Tyme Bank I'm still waiting on you guys I even provided my new contact details
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply18 Nov 2021, 10:31
Official
Apologies for the delay. We on it.
PN
Phumeza N's update18 Nov 2021, 10:42
Reviewer Update
Eversince the 15 the Team was on it nothing positive you bring to me and you are not even bothering to call me all I want is my Money Tyme bank
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply18 Nov 2021, 13:31
Official
 We'll follow up on the issue and get back to you with the feedback. 
PN
Phumeza N's update18 Nov 2021, 19:21
Reviewer Update
I Think it's best to escalate further because I'm the one who is fustrated and Tyme bank does not care
PN
Phumeza N's update20 Nov 2021, 10:21
Reviewer Update
Any feedback Tyme bank?