Poor Service Experience at Vaal Mall Kiosk

Poor Service Experience at Vaal Mall Kiosk

I am writing to express my deep disappointment and frustration with the service I received from one of your consultants at the Vaal Mall kiosk. My visit today to replace my bank card, left me feeling disrespected, unheard and completely unsatisfied.

When I got closer to the kiosk, the consultant who was at the kiosk, offer help. I said I was ok to use the kiosk and didn't need help. She remained standing in front of the kiosk, I asked her to please move away. I had to ask a second time because she was still blocking the kiosk. At one point I did need assistance and when, I asked for assistance, instead of helping me, she was rude and didn't want to help. There was a total lack of respect shown to me as a customer.

This kind of behavior is completely unacceptable and reflects poorly on the professionalism and customer-centric values that TYMEBANK claims to uphold.

As a loyal customer of TYMEBank, I expect to be treated with courtesy, respect and attentiveness whenever I interact with your staff. Unfortunately, my experience at the Vaal Mall kiosk fell far short of these expectations, and I feel deeply disappointed with the level of service provided.

I urge you to address this matter promptly and take the necessary steps to ensure that such incidents do not recur in the future. Customer satisfaction should be paramount in any service-oriented business, and it is imperative that TYMEBANK takes proactive measures to maintain its reputation for excellence.

Thank you for your attention to this matter. I trust that you will thoroughly investigate this issue and implement appropriate measures to improve the quality of service at your Vaal Mall kiosk.