Poor service ever

On the 3rd of March I made a payment In error, called in to ask for assistance, I was made to pay close to R180 for a case filled was told that the funds are somewhat, can’t recall but basically stuck there so they will do a follow up and return back to me, sent me a message with the date I should expect it which was the 7th day of the payment, so I was expecting it to reflect back on my account it never did, after three days from the date of their supposed response I called in again the lady told me to wait until they get back to me, asked her when will be that she said she doesn’t know I will have to wait, am talking about R1500, I asked her, it could take even months she said she doesn’t know

I promise you I have never ever had such a bad experience kind of service and it is not the first time, they once froze my account told me about the on going investigation then upon opening it they took some of the funds I had. I was really hoping to have my R1500 back but I have lot hopes it almost 4 weeks now still no response from them to let me know what is going on hence they even charged me for this case but still they are doing absolutely nothing