Poor Service Delivery

Tymebank has locked my account for over a year now both my personal and business account with my hard earned money. They don't have branches and their Ambassadors at boxer and pick n Pay stores refer you to the call centre instead of them calling. Okay I still see that my main issue is when I corresponded via email to their help desk I explained my situation emailed them prove, they still told me to call their ***** department who by the way puts you on hold for an hour. I've spend over R200 airtime 3x last year, this year I've decided to review them on this platform if nothing happens via this platform I will then take further steps in seeing the Banking Ombudsman.