Poor service

After my previous post last week, I was contacted by a Tymebank employee who advised me that my nearest kiosk is at Totalsports in Canal Walk. I went there today, only to find that the kiosk is not fully functional.The Totalsports employee tried to help but ended up phoning Tymebank to report the fault. I also phoned the helpline. The call centre agent attempted to communicate with the kiosk, but after 10 minutes I ended the call. It would appear that there is normally a Brand Ambassador on duty, but today was their day off. The only solution now is for Tymebank to courier me a replacement card (at their expense) to my hone address. I refuse to make another 26 kilometer round trip again. Please advise.