1 reviews | Active since May 2018

06 Jan 2023, 14:08

Poor service

Worse bank ever how can you block my account for money coming from my investment.call center not helpful, the ***** department won't assist. You will have to call them for more 5 times it just a headache getting through.. Again you will speak to different agent that won't assist. Why must it take more than 3 days for you to unblock my account. How am i meant to survive if i can't use my account for daily needs.mind you we use bank cards to purchase even bread, how am i suppose to survive if my bank won't help unblock my account. This is my money im not borrowing it.

0
Replies (4)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply09 Jan 2023, 08:48
Official
Hi Themba, thank you for reaching out to us. Did you report the matter to our customer support team? The TymeBank Team

's update09 Jan 2023, 11:28
Reviewer Update
Hi i have been calling your call center since Wednesday, i have forwarded proof from oldmutual that confirms i got the money from them, i had to call again and im told they need to confirm with oldmutual themselves.Since Wednesday im calling everyday to sort this out. Unfortunately im not winning. My account has been block for over 5 days now. How am i meant to pay for my son's school fees or even buy bread.
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply09 Jan 2023, 14:45
Official
did you get a case number for the incident? 
's update09 Jan 2023, 16:58
Reviewer Update
I wasn't given any case number.