Poor Service

I have a case logged with the ***** department at tyme bank since April, an account was opened *****ulently under my name and SARS returns were claimed an paid to Tyme bank, its been weeks now am struggling to get hold of your ***** department to send me the proof of payment so that SARS can trace the money on their side. I called yesterday the a consultant said she will help and send it to me. I made a follow up call and I can not get hold of anyone. Your service is so bad I have been the one doing the follows up everyday, not once was I contacted and notified of how far my case was.