Poor Service and Unresolved Loan Settlement – TymeBank

Subject: Poor Service and Unresolved Loan Settlement – TymeBank

I am extremely disappointed with the level of service I have received from TymeBank regarding my personal loan.

I settled my loan in full on 11 March 2026 through a Nedbank debt consolidation process and submitted proof of payment on 15 March 2026. Despite this, TymeBank has failed to update my account to reflect that the loan has been settled.

To make matters worse, on 25 March 2026, TymeBank debited my account for an amount that was no longer due. This is unacceptable, as the account should have already been closed or reflecting a zero balance.

I have contacted their loan department multiple times and was repeatedly promised that the issue would be resolved within 48 hours. Unfortunately, no action has been taken. The incorrect outstanding balance is still showing on their app, and the funds that were debited from my account have not been refunded.

This experience has caused unnecessary financial strain and frustration. I expect TymeBank to urgently:

- Update my account to reflect the correct settled status - Refund the incorrect debit without further delay - Improve their internal processes to prevent similar issues for other customers

I hope this matter will be addressed promptly, as the current handling of my case reflects very poorly on TymeBank’s service standards.