TL
Tshegofatso L
1 reviews | Active since May 2026
12 May 2026, 20:15
Poor service and false promises
Hi money was deducted on my account on the 25 of March without my approval by Barko finance, they did online card deduction i did not approve or got an otp to authorize it. I contacted tyme bank to dispute this i got feedback that they will investigate and give me an update within 35days. 35 days passed no update when I contact them they gave me another 35 days, this has really affected I couldn't pay my child school fees she was sent back home because of this. I need my money back it has been long and they keep extending the dates for update.
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Replies (3)
GoTyme Bank | Formerly TymeBank's replyOfficial
13 May 2026, 08:29Hi Tshegofatso,
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience this situation has caused. Please note that we are currently investigating the issue, and a member of our team will reach out to you. As we strive to improve our service delivery, we would appreciate the opportunity to contact you directly to discuss your concerns further.
Kind regards,
GoTyme Bank | Formerly TymeBank.
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience this situation has caused. Please note that we are currently investigating the issue, and a member of our team will reach out to you. As we strive to improve our service delivery, we would appreciate the opportunity to contact you directly to discuss your concerns further.
Kind regards,
GoTyme Bank | Formerly TymeBank.
GoTyme Bank | Formerly TymeBank's reply13 May 2026, 08:29
Official
Hi Tshegofatso,
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience this situation has caused. Please note that we are currently investigating the issue, and a member of our team will reach out to you. As we strive to improve our service delivery, we would appreciate the opportunity to contact you directly to discuss your concerns further.
Kind regards,
GoTyme Bank | Formerly TymeBank.
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience this situation has caused. Please note that we are currently investigating the issue, and a member of our team will reach out to you. As we strive to improve our service delivery, we would appreciate the opportunity to contact you directly to discuss your concerns further.
Kind regards,
GoTyme Bank | Formerly TymeBank.
TL
Tshegofatso L's updateReviewer Update
13 May 2026, 09:06I hear your response but im still not happy, it took more than 35days for me to get an update , this matter should have been investigated and responded i should have received feedback already, all I need at this stage is my money back and update within 2 business days please...the 18 or 20 is too far...this matter should be of high priority
TL
Tshegofatso L's update13 May 2026, 09:06
Reviewer Update
I hear your response but im still not happy, it took more than 35days for me to get an update , this matter should have been investigated and responded i should have received feedback already, all I need at this stage is my money back and update within 2 business days please...the 18 or 20 is too far...this matter should be of high priority
TL
Tshegofatso L's updateReviewer Update
14 May 2026, 21:10It is very frustrating and hurting that my child needs to suffer like this, be behind at school because I owe school fees while tyme bank is taking forever to resolve my query .this was meant to be solved in 35days we now on 51days and nothing concrete is said, tyme bank can see that there was no mandate that I approved for the deduction to go off on my account no otp number sent to me to allow the transaction. So why do I still not have my money back?. This is continuing to inconvenience me and not only me but my child too till when?? It's really jot fair and unprofessional, we not safe with our salaries on tyme bank .this is really a concern and they are dragging feet. Today I received notification on the app that my request to be called back by management is resolved I have been contacted which is a lie I did not receive any contact from the bank.i dont want or need drama please all I want is my money back so I can pay my child school fees please
TL
Tshegofatso L's update14 May 2026, 21:10
Reviewer Update
It is very frustrating and hurting that my child needs to suffer like this, be behind at school because I owe school fees while tyme bank is taking forever to resolve my query .this was meant to be solved in 35days we now on 51days and nothing concrete is said, tyme bank can see that there was no mandate that I approved for the deduction to go off on my account no otp number sent to me to allow the transaction. So why do I still not have my money back?. This is continuing to inconvenience me and not only me but my child too till when?? It's really jot fair and unprofessional, we not safe with our salaries on tyme bank .this is really a concern and they are dragging feet. Today I received notification on the app that my request to be called back by management is resolved I have been contacted which is a lie I did not receive any contact from the bank.i dont want or need drama please all I want is my money back so I can pay my child school fees please