Poor Service and *********** agents

I am writing this mail with so much disappointment Tymbank call centre agents, Yesterday i called to reverse a debit order and Nothing was done, this morning i called again and I was not assisted instead was Put on Hold and suddenly the line was cancelled, Using my personal Airtime that was wasted by your agents, and secondly Other Banks have toll free call centre where we don't use our personal Airtime, i am considering closing Both my Personal account and Business account with Your Bank.