Poor service, account blocked nearly six months, unfairly

TymeBank has really disappointed me after making so many phone calls I get no help, the do not have a branch, their employees do not know anything about the company all they do is open accounts. When laying a complaint or concern they tell you to call the company directly when you do still no help.. my account has been blocked close to 6 months now because of Capitec’s mistake, I transferred my money from capitec to TymeBank and the following day the card was blocked unfairly. I went to capitec branch and they told me that I should call TymeBank so they can open it as they thought the money I transferred was ******. Which is a false statement. Please kindly assist with reopening my TymeBank account.