Poor service

Hi TymeBank, I’m following up on my ***** case. It was closed the same day I reported it, and after escalating, I was contacted on Monday, 13 Oct and told a goodwill payment would be made by end of business that day.

It’s now Wednesday, 15 Oct, and I haven’t received anything or any update. Please confirm what’s happening with both the goodwill payment and my ***** case as this has been delayed too long.