Poor service

I wish it was possible to give a -1 star rating. A digital bank that has the worst digital platforms, I haven’t been able to access my app and no one bothers to assist. I tried getting help from X (formally know as twitter) and whoever was “assisting” didn’t care to know what my problem is, they referred me to a kiosk and when I went to that kiosk I still couldn’t get help with the “verification” I keep getting the same error message. Today I contacted their customer “care” team and the agent just disconnected the call while doing security check.