POOR ************* SERVICE

On the 14 May I app**** for a small personal loan at TymeBank because I had an urgent need for that money. My relative had committed suicide and I need some money to add on what I had. I filled in the online application, I got the instructions on what I should do up until I had to send a 3 months bank statement which I did. There after I received acknowledgement and a contract that my loan was approved (reference number OS9CFIC). I was told to wait for the Debicheck mandate to approve and immediately after approving that debicheck, the money will be in. I waited and waited but no mandate came. I made a follow-up call on Thursday 2024/05/16 I was told to wait but nothing came. I made another follow-up on Friday 2024/05/17 (Case ID PI-582413) but again nothing happened. I went to their kiosk at Pick n Pay at Victoria Rd in Pietermaritzburg and their agent there was so unprofessional. She just told me she that she did not know what to do and continued playing with her phone as if I was not there. Up until today that Debicheck mandate never came and no communication from Tymebank whatsoever to inform me whether I did not qualify or there was some information that they needed from me. This is a worst bank to deal with they so are *************.