Poor service

On the 3rd of August of 2020 I made a transfer to Nedbank home loan account. The money never reached Nedbank according to them. I have been receiving calls 4 times a day from Nedbank and it’s lawyers threatening to repossess my home.

I have been calling and requesting call back from TymeBank since August 2020. Agents always promise to resolve my query, but they never do. Cases have been logged to back office and after a day or two I get a message saying my case has been resolved while nothing has been shown to me or evidence sent.

In the cases logged I have in several times requested that I be sent proof of payment that shows my transaction was corrected, but it was never sent. Even when I download the POP by myself it’s still not reflecting the account number.

Below are the cases that have been logged to try correct the transaction.

G-150140 PI-17242 G-150586 G-150898

I am highly disappointed with the poor service I’ve endured.