AM
Ashley M
1 reviews | Active since Sept 2021
22 Sept 2021, 08:50
Poor service
Tyme bank poor service having problems doing a eft from my account no one can help at the call Centre yesterday put me on hold for 30 minutes never returned the call today still can't help the lady said she has to talk to her manager has not come back to me yet there excuse for the eft not working is my ID number I need to go to home affairs when it work 2 days ago time to go back to my other bank
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Replies (3)0
Replies (3)
GoTyme Bank | Formerly TymeBank's replyOfficial
22 Sept 2021, 10:13Hi Ashley, we sincerely apologise for the service you received. We've sent your information to our customer support team who will look into your case and assist. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply22 Sept 2021, 10:13
Official
Hi Ashley, we sincerely apologise for the service you received. We've sent your information to our customer support team who will look into your case and assist. The TymeBank Team
AM
Ashley M's updateReviewer Update
22 Sept 2021, 12:56This issue still has not being sorted out customer care called and just dropped the call halfway throw the call did not have a chance to explain the poor service and the system that is not evening work properly I can't believe this is how people are treated and even got a message to say call closed when nothing was sorted out
AM
Ashley M's update22 Sept 2021, 12:56
Reviewer Update
This issue still has not being sorted out customer care called and just dropped the call halfway throw the call did not have a chance to explain the poor service and the system that is not evening work properly I can't believe this is how people are treated and even got a message to say call closed when nothing was sorted out
GoTyme Bank | Formerly TymeBank's replyOfficial
23 Sept 2021, 11:41Hi Ashley, we sincerely apologise for that. We've re-escalated your case to our team to get in touch with you. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply23 Sept 2021, 11:41
Official
Hi Ashley, we sincerely apologise for that. We've re-escalated your case to our team to get in touch with you. The TymeBank Team