KM
Katlego M

1 reviews | Active since Sept 2025

27 Sept 2025, 23:26

Poor service

TymeBank Doesn’t Answer Calls and Has No Branches – Zero Support!” I am beyond frustrated with TymeBank. My account has been on hold for over a week now, and despite trying every single day to get help, I’ve received no support whatsoever.

I have spent a ridiculous amount of money on airtime trying to call their customer service — only to be told to “please hold” over and over again until my airtime runs out. No one answers. No call back. No follow-up. Absolutely nothing.

I have been trying for an entire week to get access to my own money, and TymeBank has done absolutely nothing to assist. This level of service is completely unacceptable and shows a complete lack of respect for your customers.

Sort this out immediately. Your failure to assist your customers is not just disappointing — it’s disgraceful.

0
Replies (1)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply28 Sept 2025, 18:37
Official
Hi Katlego,
We sincerely apologize for the inconvenience and frustration you have experienced. We understand how stressful it can be when your account is on hold and you are unable to reach our team.

We have escalated to the relevant team, who will get back to you with proper feedback so that we can sort this out.