Poor service

TymeBank is full of jokes, their ***** department is full of games.

I phoned 3 times yesterday (14/04/23) and on two occasions I was put on hold for more than 25 minutes (each call)

1st one consultant took my details and asked me to hold till the call drops, not sure she hanged up or what.

2nd time spoke to Siyabulela and he helped with distinctions.

3rd call was with Bongi, gave her my details, she asked me to hold so that she can open my profile, dukuduku after 5 min, someone else returned to the call and expect me to give my problem and details again, I refused and she put me back on hold.

Both ladies never came back until Siyabulela answerd my call again and he helped me with my problems and I thank him.

Unfortunately TymeBank bank doesn’t have a platform to rate their best consultants calls, for me he was the best.

They should just deal with people that doesn’t want to be at work or learn to do a proper job to satisfy their customers.