SS
Snenhlanhla S
1 reviews | Active since Nov 2023
05 Mar 2024, 11:48
Poor service
Please help me with tymebank,they asked for proofs in order for them to open my account I took a bit long to send proofs because I had some problems so then I sent the proofs they wanted and now they are telling me that it's not what they asked for I was like how come because you told me what I must send and then after that they went quite,no respond on Facebook, Instagram and Twitter,on whatsapp they are not helping,please help because I need the money on my account I have a newborn baby which needs clothes and milk so please tymebank release my account or just give me a date and allow me to withdraw my money then you can block me from using your bank,I just need my money
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GoTyme Bank | Formerly TymeBank's replyOfficial
06 Mar 2024, 06:58Hi Snenhlanhla, we understand your frustration and our team would urgently like to help. They have tried contacting you on the number provided but it rings with no response, do you have an alternative number we can reach you on? Please also take note that in our last communication with you regarding the hold, our team stated that the documents you provided were altered documents. Once we have an alternative number to get in touch with you, we'll be happy to re-escalate your case.
GoTyme Bank | Formerly TymeBank's reply06 Mar 2024, 06:58
Official
Hi Snenhlanhla, we understand your frustration and our team would urgently like to help. They have tried contacting you on the number provided but it rings with no response, do you have an alternative number we can reach you on? Please also take note that in our last communication with you regarding the hold, our team stated that the documents you provided were altered documents. Once we have an alternative number to get in touch with you, we'll be happy to re-escalate your case.