Poor service

I bought data bundle using TymeBank mobile app, however voucher was not generated and data not loaded.

Logged a case with the bank and was promised to be assisted or issue will be resolved within or before 48 hours. To date is almost a week and the matter has not been resolved, what a poor customer service Tyme...

Below is a promise from TymeBank, which is not met to date :( Instead another follow-up will be made on my case and feedback will be provided within or after another 48 hours.

/ Thank you for contacting TYME.

Your General Service Request with Case number G-42352 has been logged and is Open .

We will update you on its progress on or before 19/08/2019.

Note: If you are not aware of this General Service Request, please contact our Customer Service Centre *** to follow up.

Yours Sincerely Customer Service Representative Customer Service /